Hi Clive

I have had a few no shows recently and as i work on my own it sometimes means you loose a half or full days work, then they will phone up a few days later to tell you that they could not spare the car that day after all and can they re-book.......not easy to bite your tongue

We now take full details AS YOU SHOULD including a mobile number, you can then send them a gentle text reminder when they don't show

We also have a list of "no show" names on the wall next to the T card system......they don't get a second chance

Other bizarre things i get:

Customer with a Volvo 850 1994 booked for a full service and MOT, did not show so i rang her at 9:30am, she said she needed the car for a few errands so could she drop the car of at 11:30am and could she have it back by 2:30pm to pick the kids up from school.......after a few comforting words from me she turned up 10 minutes later

Even more bizarre is i have had a few customers ask if they can collect their car lunchtime to go to the local shop to buy their sandwiches for lunch, then bring the car back to finish the work

We close at 5:30pm, then you get the customer who works late forgetting his car is being serviced, his company switch board has closed and his mobile is turned off or silent in his jacket pocket, turns up at 6:30pm

No real solution to it all........perhaps a KiteMark for customers

Peter