>>>>>>"The upshot of this is that I now have a new customer that trusts us and will come back to us next time work is required on the car."
<<<<<<<


Thats as long as "You" and the rest of us dont get shut down for not being a memember of Motor Codes.

Which would leave the door wide open for the Sharks and rip off merchants and dodgy repairers that are registered to carry on doing what they do best.
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I Heard about one this week where a Main Dealer did a Health check on a Porsche Boxter and said that it required £2500 spending on it, two items that spring to mind were Fitting of a Headlamp bulb at 1.5 Hours @ £120 per hour. and the fitting of front Brake pads @ £600.

I am trying to get a copy of the estimate to see if its genuine but if it is then they are really taking the ?iss.
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A Customer of the RAC wouldn't let them bring his Car to my Garage as he told the RAC man that I was too Expensive @ £30 per hour.
I told the RAC Man that if he was unhappy at that price he was better going elsewhere as he would be really upset to find out that its actually £45.00 per hour.

This Job is now going from one extreme to the other and the customers just have no idea of what is a genuine reasonable price and what is a rip off.

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A Customer with an Astra came to see if I could code read it for her as her engine management light was on, but when I told her that it would be £35.00, she decided it was under warranty from the Main Dealer, and she was going to take it back.

She then came back to us as the dealer that sold her the car wanted £70.00 to code read it to find out what the problem was and if find out if it was covered by the so called warranty,
( but they advised her that it wasn't covered if it was an electrical fault )

I Code read it and it came up with "NOT PRESENT FAULT, COOLANT TEMP SENSOR"

So I advised her that a new sensor was about £10, so i would order one and keep it on the shelf, and if the Light came back on and it logged the same fault again, she could pop in for it fitting, ( As it was impossible to test it if the fault was not present at the time of testing, or spend several hours or days trying to prove it was faulty )

She said yes but, Are you going to charge me £10.00 for the sensor even if it doesn't cure it. ??

I said I think you ought to go back to the Dealers.



Tony.