Tony , i posted a while back about a customer who has his trousers pulled down when he took his astra to a main dealer , the customer never got any response back from the "codes"so looks like they were happy with the dealer or they didn't bother to follow the case through .This main dealer has ata registered techs but this only proves the techs are capable of fixing the car but doesn't assure anyone that they wont get ripped off !!.

Had to laugh at your post about the coolant sensor , only the other week i got a call from a customer to say his eobd light was "on again", previously looked at the car about 8 months ago .When i mentioned about doing a diagnostic test and price ,he drew my attention to previous test and repair and was puzzled why it should cost him again , turned out to be a misfire from a cracked plug that another garage had fitted
I have had customers on the phone who i previously carried out a geometry set up, they explained they had bent the front suspension etc but then asked "will that cost me again"
Had a relation on mine in the other day to get a wheel bearing done , on stripping it down i said that the abs sensor wont come out and there is a possibility to damage the sensor when the bearing goes past , so after getting the nod i took the bearing out and unfortunately took about 1mm from the end off the abs sensor .
He called me yesterday to say i should pay for it as it was ok before i took the bearing out .What bothers me is i did the right thing except get him to sign a disclaimer so how would that stand under the motor codes if it was your word against the customers ? the customer could quite easily say i never informed them .Or is it a case of getting a disclaimer set up that covers my arse ... what do you guys/gals do ?

Regards
John