Hi again...

To comment on Mark Murphy's point, I have on a few occasions in the past, suggested on this forum that we should consider forming our own association.

We already have one, loosely speaking, in that we are the guys who are bothered to spend extra time improving our knowledge and communicating with others in our profession so that we can better serve our customers - and, yes, thereby make our businesses stronger.

To comment on Tony Bickers' last item, we should remain positive - we do not hear about all the good things done for customers, and all the fair deals from dealers or whoever. If we were to hear those stories we would be swamped!

Let's face it, if dealers were to charge the same labour rates as us they could not invest in all the tech they need to be a dealer. We certainly could not afford to!

The issue is that rip-offs occur throughout the market and, as sombody pointed out earlier, we are sometimes victims of unscrupulous "customers".

Ces la vie,

Steve