Mark,

Although I understand exactly where you are coming from I find your response a bit naive, at the end of the day this dealership was quoting £1100 to cure a £2.00 fault !, that they had caused !,Whether their techs were accredited or not under ATA proves what an absolute farce all these "bolt on" qualifications are,they are totally worthless unless someone, ie the "foreman" in old language,is quality assuring the work going through the workshop.

I will turn this thread 180 degrees with my experience of a Honda dealer in Ipswich that I had to send a Civic type R, non starter, young girl owner two days ago, this poor girl aged 18 bought this car on a mates reccomendation, loads of e-bay extra's fitted, turns out the car was a cat C write off, and when the dealer got the thing started the workshop dissapeared in oil smoke ,engine blown, this dealership bent over backwards to keep my customers parents informed on this car who were funding the bill, the thing is now going to the crusher,

My point on this is that there are a lot of good dealers out there, with highly qualified techs, yes they charge premium rates, but I will stand by my Honda dealer,as many others that I have contact with, My maxim is to do an honest job for a fair return, sometimes I win, sometimes I lose, customer satisfaction is top in my book so sometimes I will work for nowt, that will be re-couped later on with an old clanker that needs loads of welding !!