I maybe a little naive here, but I feel that the best indication of your quality of service & customer satisfaction, can be judged by how many free spaces you have in your car park & your appointment diary.

I have said this before on an older thread....

"If you have a busy workshop, happy customers & you maintain sensible standards of quality control & fair-trading then you are achieving your objectives."

Why the hell would anyone want to place the promotion of their business in the hands of a consumables supplier? These guys are visiting our workshops to move their additives END OFF! They maybe good additives & I am not saying otherwise.

I can see the attraction of having an Internet presence that is made simple by joining the scheme, but is this enough of a reason to jump aboard? I have my own website that has been running for a few years. It gets me some work for sure, but the vast majority of my business is generated through word of mouth recommendation. This can only be achieved through hard work & good service.

My advice is, keep your money in your pocket & concentrate on keeping your current customers happy. let them spread the word about the virtues of what you do.

Works for me. (until now anyway )

Cheers for now

Dave (Hill)