With reference to Mike Whitworths post

"I would like to know what makes a garage eligible to be classed as a good garage and who ensures they meet this criteria"

1) I would like to know what makes a garage eligible to be classed as a good garage:

I believe trade associations, trading standards and the government have been trying to answer this one for the last 40 years, thats why nothing ever sticks, schemes come and go every few years

Being a good garage is not about having the biggest reception or the most sophisticated diagnostic equipment, it about being able to complete a job satisfactory within your garages capabilities.

But lets face it you are NEVER going to get 100% satisfaction from customers ALL the time. All you can do is address a problem as it arises and work it out to a satisfactory conclusion........the garages that are not willing to do this are the bad ones

2) Who ensures they meet this criteria:

Certainly no one with a clip board on a pre arranged day

Customer satisfaction is what counts, do a good job and they will come back or tell their friends. Don't be afraid to turn a job down if you do not have the right equipment or capabilities. Nothing worse than a half fixed job and an unhappy customer

At the end of the day "Self Regulation" is the only way. If YOU think you are a "Good Garage", then get on a scheme that will promote it for you

Peter