Hi Andy

I know they ask you to use a flush and additive on every service, but like yourself you have to use your own judgment on weather a particular vehicle requires them or you think the customer will kick off

Take this morning, i have a 1999 Golf 1.6 in for a 40k service, this was serviced back in January, but the customer was disappointed with the work, (no filters or plugs changed) so she has asked us to go over it. We have changed the oil without a flush as it still looked quite clean. I will also hold my hands up and say that i have not used a flush and additive on other occasions, if in my opinion they did not require them. If Forte in-forced this to the letter the scheme would get a bad reputation from within the motor trade plus if the Forte rep is putting undue pressure on you to do it by the book (by that i mean flush and additives added at EVERY service), then i would also think again. This is an agreement between two companies both trying to make profit so Forte would sooner you used their product over a competitor

I know Forte have pulled off a marketing coup over their rivals, but if they commit to the scheme as i am sure they will, it will do a lot to clean up our motor trade image, i am all for that

Peter