Well done Tony for putting so eloquently the feelings of probably every independant technician/garage in the country!

We all know about this practice of the dealers to fit any part associated with the suspect system, not fix the fault and then tell the poor, unsuspecting customer that the replaced parts were faulty anyway! The customer is not generally qualified to argue the point so has to pay up.

Perhaps this is the kind of situation that has led to the threat of the 'super complaint' by the OFT in the first place.

A survey by Which Magazine found that people got better and more ethical service from independants so maybe the dealers are the ones who need a decent code of practice, rather than us!

I'm still of the opinion that this new code of practice is no more effective than many of the other volutary schemes on offer. I suspect that the government will still end up instituting some kind of legislation for the motor trade. Maybe that would be a good thing!

Just my thoughts.