Quote Post on October 25th "The large part of the 4,000plus subscribers today are from the franchised sector".

Quotes from Today "from September to year end 2008 the Code Consumer Advice Line received 1,116 calls regarding service and repair"

"CD claim to have received 16,176 complaints regarding servicing and repairs from independent garages"

"A call isn't a complaint, unless we qualify it as such"


Irrespective of the outcome of the calls, Does this really mean you had over 1100 calls about repairs or service regarding your existing 4000 members which are franchised dealers?

How many of the 16,176 calls nationally to the CD service would have been qualified complaints if they had used the same criteria as you have?

I bet the 6% increase in calls are all to do with cost, most of which is being brought about by the manufactures such as GM with vehicles only being able to be programmed via an MDI.

Again I am sorry, but I think you are just another conciliation service which is duplicating what I can already receive through other trade associations.


Graham

PS - I would like to see an answer to Tony Sefton's Post.