I am fed up with this thread and all of Chris's nonsence that goes with it, I have never advertised and am still working now rebuilding a Clio engine at 2230 on a tuesday evening, I am a one man band and can count on the fingers of one hand customers that have had a beef with me, usually customers on referall from another customer. Chris sets out his stall as though the whole of the motor repair industry are sharks, that is not the case and as far as I can see this 'super complaint' as has been brought to the fore on numerous occaisions on these forums is a load of wasted hot breath, Chris has his agenda but I will not subscribe to it, in this climate it is every man for himself without the busybodding overseer trying to extract even more cash for nowt in return. You have not got me Chris, waste of time and effort, I will continue to be rushed off my feet and working late nights !!