Interesting notes from the first meeting.

As of January 09
Total Subscribers = 4245
Total calls to advice line = 1116
Fast track escalations = 32
Conciliation escalations = 10
Consumer surveys = 81
Completed Welcome visits = 1225
Completed Compliance checks = 69
Subscribers in receipt of penalty points = 4 (all for non payment of fees!)

Don't really know how good it is to only have had compliance checks carried out on less than 0.2 percent of your subscribers yet you publicly announce that if you don't use a subscriber for your repairs you could be risking being ripped-off.

For this to work there has got to be some serious questions answered instead of just advertising blurb.
Are we going to get an answer to Tony Sefton's post?
What happend at Wilson's?

Graham


[url=http://service.motorindustrycodes.co.uk/images/stories/documents/icap%20report%20january%202009%20%20final%20(website).pdf]Independent Compliance Assessment Panel Report