Hi Chris,
I don't understand how getting in early will allow me to "assist with the success of the code" apart from increasing your numbers.

My understanding is that you only need 3000 members to be able to apply for OFT Approval, if thats true and you say you already have 5000 members then why haven't you already applied ?

What is the OFT's criteria and which bits are causing "concerns" ?

If, you have 5000 members, the Good Garage Scheme has 2700 members, Unipart Kite - rough guess 2 Bosch (dont know) and any other schemes out there - then why shouldn't be that sufficient for the government to see that good garages ARE making an effort, why do they all have to join your scheme to thwart the "Super complaint"

The problem I have with yours is the "complaint" costs are weighted against the garage - so, if someone does complain it will be in our interests to "settle" with the customer whether we are in the right or not before it goes to conciliation and arbitration - and it doesn't matter whether we consider ourselves to be good garages or not, because "bad customers" will always take advantage of these rules and YOU will make money !!

4.Refer to the Independent Compliance Assessment Panel (ICAP), who will decide on a range of actions to include expulsion, at which point the OFT will be informed - just what are these actions ? just out of interest !

Regards
Dave