As you may be aware, the industry was challenged to develop a new code of practice for garages or face a 'super complaint' - the outcome of which is generally thought to be enforced legislative measures to provide consumer protection.

This threat was made in 2005 by the National Consumer Council and still remains, unless we make this new code, which has been developed by the industry, a success.

The Code is intended to be easily accommodated by reputable garage businesses, and comes with RAC Compliance Checks and Consumer Advice and Dispute Resolution - so this scheme sets consistent standards and has already gained the first stage in the OFT approval process.

For most subscribing garages, it is not intrusive, more an excellent marketing tool, we encourage subscribers to promote their subscription to a Code with teeth.

For others it is helping them improve by identifying where problems exist and helping them address them.

Whether confirmation of what you already do or an aspiration of what you'd like to be doing, this Code is the one chance we have as an industry to demonstrate to all we are able to do the right thing.

Consumers are already using the search facility to find local subscribing garages, they seem to like the fact that a garage has signed up to being honest, transparent and accountable!

It would be appreciated if you would have a look with an open mind, it's no more than you'll be doing already if you're a responsible business operator.

Your time and support is much appreciated, please don't treat this as spam, it is not, it is an indutry initiative that we need to support and prove that we are able to provide consistent and fair customer service within our sector.

Hopefully we can start a good discussion on this forum, I’ll be happy to provide answers to any questions you may have.

www.motorindustrycodes.co.uk

Many thanks
Chris